1.Q: Why are my products and orders out of sync for some marketplaces?
A: Make sure your shop has been synchronized at the latest time, for problems with synchronization of several products or orders, you can also mark the product / order, then click the “Synchronize” button on each Dashboard.
2.Q: Why does my Genie chat appear blank?
A: This usually happens for laptop users with Windows 7 OS, you can Right click on the Genie Chat Icon, then click “properties”, then in the target column at the end of the format please fill in (space) – disable-gpu after that click “OK” and you can try again to run the Genie Chat.
3.Q: Why when I display a product from the draft it always fails?
A: This could be because you have not filled in. The information column is mandatory (if you copy a product from 1 Marketplace to another Marketplace, there will be a new information column that must be filled in where the column follows the product information needs of each Marketplace.)
4.Q: What is the process of my Tokopedia integration?
A: After filling out the Integration Form, you will be sent a Confirmation to your Tokopedia Email Address, Click Accept then the Integration process will automatically be carried out with an estimated 1-2 working days.
* Please note:
-Genie will send a confirmation email every 11pm and 5pm on weekdays, so if you fill out the form above 11pm then you will receive a confirmation email at 17.00 pm, otherwise if you fill out the form above 17.00 pm then You will receive a confirmation email on the next working day.
-If you do not receive a Confirmation in your Tokopedia Email, please contact our Seller Success team for the continuation of the Integration process.
5.Q: How long will it take for the integration of my JD.ID if the status is already waiting for auth?
A: The estimation of the process is 1-2 working days, however the validity of the data you provide will greatly affect the estimation of the integration process.
6.Q: Why does my shop get a penalty from the Marketplace with an indication of duplicate products?
A: This can happen if you make a product copy without changing the name and product information that is copied so that it is recorded that you are making a duplicate of the product, Genie always advises each user to change the name and product information when you copy the product to avoid your account being exposed. Penalty.
7.Q: Why is my product not reduced in other marketplaces when there is a purchase in one of the marketplaces?
A: Make sure you check the Stock Management feature for the status of Stock SKU, if the Stock SKU status is:
– Temporarily not being updated: then please do an update to the Store for the Stock SKU.
-Some Failures: Previous stock SKUs failed to update in some Marketplaces.
8.Q: Is Genie registered as legal?
A: Currently Genie has been recorded as legal and any information such as product information, order information that Genie gets from the Marketplace directly from the Marketplace, can be seen when you integrate the store, you will be redirected to the official link from each Marketplace to carry out the authorization process. .
* (each Marketplace has its own Integration and Authorization procedures)
9.Q: Is the Genie syncing automatically?
A: Genie has Auto-sync that can activate every 30 minutes provided you have to be active on Genie at least 1 day within the last 3 days.