How to Register for a Genie Chat Account?

Genie Chat and SaaS Genie ( use the same login account. If you already have a Genie account, you can log in directly. If you don’t have a Genie account, you can register via the Chat App or visit the official website at to register.

How To Add Chat ?

You have to integrate your store before adding chat.

If you have not intgegrate any store, please click “Add Store” to jump to Genie Store Management to complete the store integration.

If you have integrate a store, but the store integration is out of date, you have to click “Add Store” to jump to the Genie store management page to complete the Store integration process again. If you have an integrated Store, you can click “Enable Chat” in Genie Chat, and the Store will appear in Genie Chat on the left after successful activation. The Shop name will match the name set in Genie. If you need to change it, please go to the Genie Store management page to make changes.

How to Enter the Chat?

After selecting the store in the Chat list, if you have not successfully logged in, the Store login page will be displayed. The Shop entry page and process are exactly the same as the Seller Center of each channel. Don’t worry, Genie Chat will protect the privacy and security of your account during the process.

After successfully logging into the Shop, you can then use all Genie Chat features.

How to Deactivate Chat Rooms?

You can select stores that you want to deactivate in Chat management and click “Disable Chats” to deactivate and delete Chats. Once disabled, the Store will be automatically removed from the Chats list.

How Do I Know There is a New Chat in My Store?

Genie Chat can automatically identify online and offline Stores as long as your Store Chat is logged in, Genie Chat will automatically sync all chats from your Store that have Chat enabled, and remind you how many unread chats are on the icon Applications, even if you minimize the Genie Chat Application, your Genie Chat can still synchronize Chats in real-time and remind you to reply to new chats.

How to Update my Genie Chat to the New Version?

Currently, Genie Chat is in Beta Version, and we will continue to optimize Genie chat. When we release a new version, you will automatically be notified about the latest version when you open Genie Chat. You just need to complete the version update process as requested.