Genie allows you to cancel Shopee / Tokopedia / Bukalapak orders before shipping.

1.Cancel the Order at one time

You can select an order to be cancelled in the order list or click the order number to enter the order details page and click ‘Cancel Order’ at the bottom of the page. After choosing the reason for the cancellation, the order has been successfully cancelled.

2. Cancel Multiple Orders in Bulk

You can select multiple orders that need to be cancelled in the order list, click ‘Cancel Order’ at the bottom of the page, and choose a reason for cancellation, and then cancel the order.

  1. The reason for the order cancellation: Genie supports 2 cancellation methods:

  • Cancel multiple orders with the same reason of cancellation for the same marketplace
  • Cancel order with a different reason for every order

4. The reason for the order cancellation: Shopee Support 4 cancellation methods

OUT_OF_STOCK: out of stock. If you choose this reason, the inventory product SKU stock will be left blank

CUSTOMER_REQUEST: Buyer’s request

UNDELIVERABLE_AREA: The delivery service doesn’t support the area 

CUSTOMER FAILED TO PAY: Customer’s payment was failed

The feature to check the cancellation result, Genie will inform you about the cancellation result after you operate it, please check the specific information to avoid cancellation failure due network transmission and other reason, if some of the order cancellations failed, you can follow the order number notified by Genie start operation