1. Please download the Genie Chat Installer first through your Genie SaaS by clicking the Genie Chat button on the left of Genie, then clicking Mac OS to download the Mac OS version of the Installer.

Once downloaded successfully the Installer File is like this in dmg format.

Open the Installer, then click the Genie Chat icon, hold, and move it to the Applications folder to install

3. After the installation is complete, your Applications folder will appear Genie with an icon like this

4. Click the Genie Chat icon to open the Genie Chat Application. For those who are already able to open it, you can immediately operate Genie Chat.

If you still can’t open it because of an error the application is considered an unofficial application. Don’t Panic, you can continue with these steps.

5. Please note that the Genie Chat App is the Official App from Genie itself, but since this app is not directly from the Apple Store, your device will naturally notify you as such. But Genie Chat is a 100% safe app for users.

When there is a screen like the one above, please click the question mark button at the bottom left.

6. Then the MacOS User Guide window will appear. Scroll to the very bottom of the page, find “Open the General pane for me” and click on the link.

7. After clicking the link, you will jump to the Security & Privacy page, please click the padlock symbol at the bottom left

8. Insert Password and click Unlock.

9. Here you will notice that the padlock has been successfully opened, then click “Open Anyway”

10. Then click “Open”

11. After that you will open the Genie Chat Application. Please login using your Genie account.