Genie Calculation Rules

When you move the mouse up on some parameters fields, you can see the description of the calculation method of each field in Genie. If you have any questions, please check the description first. The difference between the calculation results of the system and the channel is mostly because of the different calculation methods between the systems. At present, the calculation dimensions in the system are mostly based on the valid orders (including paid, ready to ship, shipping, delivered) Orders that are cancelled and returned will not be included in the calculation.

Shopee Backend Calculation Rules

Shopee’s calculation is according to the paid orders, this means that if the paid orders are subsequently cancelled or returned, they will still be included in the calculation of order quantity and amount

Official information of Shopee seller Center:

Valid Order:A non-COD order will be considered as a valid order once the customer finished the payment process. A COD order will be considered as a valid order once the order has been confirmed for shipping (usually 30 mins after placing the order).

Lazada Backend Calculation Rules

Lazada’s calculation is according to all orders, without exceptional status

Tokopedia Backend Calculation Rules

Tokopedia’s calculation is according to paid orders, this means that if the paid orders are subsequently cancelled or returned, they will still be included in the calculation of order quantity and amount