Your order in Genie could have these status:
1) All – All incoming orders from all your store that have a connection with Genie, no matter what is the status of that order
2) Waiting for Payment – All new orders from unpaid customer
3) Paid off – All new order that already paid off and needs to process and deliver it
4) Ready to Deliver – Packed and confirmed orders for delivery
5) In Delivery – All orders in the delivery process (For Shopify, arrived order will remain in the tab being delivered, this follows the conditions applicable in Marketplace)
6) Arrived – Order already successfully delivered and received by your customers.
7) Cancelled – You or your customer cancel the order. (For Shopify, orders that received a partial refund will be in the last tab before the partial refund occurs)
8) Returned – order returned by your customer. (For Shopify, orders that have a partial refund will be in the last tab before a partial refund occurs)
9) Fail – The delivery fail. (for example, the order have trouble (Broken/Lost) during delivery process by the logistic)